RTA Workforce Supervisor: Forecasting & Intraday Lead

A leading call center provider in Metro Manila is seeking a Workforce Supervisor to manage a team of analysts for workforce planning and intraday management. The ideal candidate will have 2-3 years of supervisory experience, particularly in forecasting and scheduling, and must possess strong analytical skills. You'll oversee staffing and resource allocation while ensuring optimal coverage results. This role requires advanced Excel skills and the ability to interact with various levels within the organization.
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