SaaS Product Support Engineer - Customer-Focused

A tech solutions provider in Lahore is seeking a Technical Support Specialist to handle client queries and troubleshoot issues. The ideal candidate will have a Bachelor's degree in Computer Science, with at least 2 years of experience in technical support. Candidates with strong problem-solving skills and hands-on experience with tools like Jira or Zendesk are preferred. The role includes monitoring support metrics and contributing to FAQs, ensuring an overall improvement in client satisfaction.
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