SaaS Support Specialist - Root-Cause Troubleshooter

A leading SaaS technology provider is seeking a Technical Support Specialist based in the Philippines to manage customer inquiries and troubleshoot issues. The ideal candidate will have over 3 years of experience in technical support, preferably with proprietary software systems, and possess excellent problem-solving and communication skills. Responsibilities include fielding customer questions, managing support tickets, and providing feedback to improve services.
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