SaaS Technical Support Specialist - Customer-First

A technology solutions provider is seeking a Technical Support Specialist in Lahore. The ideal candidate should have over 3 years of technical support experience, strong communication skills, and a customer-focused mindset to troubleshoot client issues using various systems. This role involves documentation, guiding customers, and collaborating with teams to ensure service excellence. A bachelor's degree in IT or related field is required, along with a familiarity with ticketing systems like Zendesk. The work environment is collaborative, and after-hours support is necessary.
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