Safer Gambling Analyst

Hire Resolve's client, a next-generation betting platform, is searching for a Safer Gambling Analyst to join their team in Cape Town.

This part‑time role will support the Safer Gambling function within the compliance department across various shifts.

Responsibilities

• Engage with customers via email, chat, or outbound calls who may be at risk of or actively experiencing gambling‑related harm, taking appropriate action in line with legislation, procedures, and processes.
• Uphold and contribute to the development of internal policies and procedures aimed at preventing gambling‑related harm.
• Handle escalations and queries from the Player Success Team relating to operational compliance cases.
• Monitor customer communication channels/inboxes related to operational compliance to ensure SLA adherence and a frictionless user experience.
• Appropriately manage complaint cases arising during shift hours.
• Analyse c...