SailPoint Technical Support IIQ & ISC

Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

a. Communication Skills (Mandatory)

· Ability to clearly explain technical concepts in simple, customer-friendly language

· Comfortable participating in and leading customer calls

· Structured communication approach (problem → analysis → solution)

· Clear written communication (emails, chat responses)

· Asks clarifying questions and avoids assumptions

b. Customer Interaction Experience (Mandatory)

· Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)

· Experience handling customer queries independently or with minimal support

· Understanding of customer expectations around clarity, timelines, and ownership

c. SailPoint ISC...