Sales Force Business Admin Analyst

**Description**
**What You’ll Be Doing**
The Salesforce Business Admin Analyst is an integral part of the Salesforce North American CRC Business Administration team, supporting users of Salesforce across North American CRC hubs. The Salesforce Business Admin Analyst, working with Ford management, is responsible for post go live support for all North American hubs, generating improvement needed to support the daily operational teams. They will also implement configuration updates to support operational changes across the North American Contact Centers in conjunction with the Pro Tech lead (IT).
**During a Typical Day, You’ll**

* Configure permissions for Salesforce users for each North American hub.

* Perform users’ administration (the individual will have a North American role and North American permissions)

* Build Salesforce dashboards and create reports for agents, team leads and supervisors to support Operations.

* Perform initial triage...