Salesforce Analyst

About the role

The Salesforce Analyst is responsible for supporting the use of our Salesforce platform. The role will provide meaningful insights and operational recommendations for the best usage of the Salesforce Platform, offering knowledge to users and being involved on any initiative related to CRM to maximize its efficiency.

What you’ll be doing

• Serves as a point of contact for CRM questions and assists users with various production support issues.
• Utilizes the CRM and other internal teams to intake, assess, and complete analysis to support technology development drive usage of the CRM platform.
• Assists with project activities such as research, story/requirements writing, testing and in determining the value and priority of business requested work efforts.
• Delivers tools and processes that improve productivity and accuracy for users of the Salesforce Platform.
• Champions Salesforce as a platform throug...