Salesforce Developer - Service Cloud

Job Details

Job Title: Salesforce Application Developer

Location: Penang, Malaysia

Job Type: Regular Shift: Shift 1 (Malaysia)

Overview

Salesforce Application Developer will be responsible for designing, developing, and supporting scalable solutions across Service Cloud & Experience Cloud communities. This role focuses on building and enhancing Service Cloud automation processes, and customer/partner portal experiences. The developer collaborates with cross-functional teams to deliver user‑centric solutions through custom development, configuration, and system integration. Ideal candidates possess strong technical expertise in Apex, Lightning Web Components, and Salesforce platform capabilities, and bring an AI‑first mindset, leveraging Salesforce AI and Agentic AI tools to enable intelligent customer engagement, predictive performance insights, dynamic content delivery within community portals, and automation of onboarding and case‑manageme...