Salesforce Functional Analyst

Contract and Eligibility

• Initial 12‑Month Contract | Competitive Monthly Salary
• Salesforce Education Cloud or EDA | Malaysia Citizen or RPT Essential

Role

This is a strategic Salesforce Functional Analyst opportunity embedded within a leading Malaysian higher education institution, serving as the primary link between academic and administrative units and the technical Salesforce development team. Operating in a complex, matrixed university environment, you will transform institutional workflows, spanning student recruitment, admissions, student success, and alumni relations, into scalable, best‑practice Salesforce solutions using a Flow‑first, declarative approach. You will champion native Education Cloud capabilities, drive platform adoption, and ensure the CRM delivers measurable value across the institution.

Responsibilities

• Lead discovery workshops with decentralised university stakeholders, Admission...