Salesforce Service Cloud & Case Management Specialist

We are building a next-generation Salesforce practice in Australia, focused on delivering large-scale transformation programs across industries including telecommunications, financial services, and public sector.

We are looking for high-calibre Salesforce professionals with experience in industry clouds and digital platforms, particularly Communications Cloud and Commerce Cloud, to join us at an early stage of growth.

Key Responsibilities

• Contribute across the full SDLC: discovery, fit-gap, design, build, test, and deploy
• Design and implement scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles
• Work within cross-functional teams (engineering, business analysis, architecture, and integration)
• Support fit-gap workshops and translate business requirements into technical solutions
• Build integrations with external platforms (e.g. billing, order management, payments, digit...