Opportunity Description
Job Description: Role Descriptions:
Monitor application performance| system health| and batch jobs to ensure stable and uninterrupted production operations.
Investigate| troubleshoot| and resolve production incidents| ensuring timely rootcause analysis and documentation.
Coordinate with development| infrastructure| and business teams to drive issue resolution and defect fixes.
Perform impact analysis| log analysis| and configuration reviews to identify recurring patterns and prevent reoccurrence.
Support incident management| problem management| and change management processes in alignment with ITIL best practices.
Maintain and optimize run books| SOPs| and production suppor...
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