Second Line IT Support Specialist – Microsoft 365 Pro

PT group in Worcester is seeking a Second Line Support Analyst to enhance their IT support team. The ideal candidate will have substantial experience in First Line Support and is eager to tackle escalated technical challenges. Responsibilities include managing incidents, providing user support, and maintaining enterprise systems. Strong knowledge of Microsoft 365 tools, excellent communication skills, and the ability to work collaboratively across teams are essential. Competitive benefits include a pension scheme and annual leave.
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