Second Line Support Analyst

Service Desk Analyst | Guildford | Onsite

I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team.

This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.

The Role:

• Troubleshooting across Microsoft environments
• Supporting users in an ITIL-driven environment
• Working closely with infrastructure teams and third parties
• Contributing to process improvements and documentation
• Acting as an escalation point where required

Ideal Background:

• Experience with Azure AD / Entra ID & Active Directory
• Strong customer service and communication skills
• Experience with ticketing/ITSM systems
• Professional services o...