Senior Analyst, Customer Operations & Process Improvement

A global professional services firm is seeking a Business Advisory Senior Analyst for its Customer Support vertical in Pakistan. The role includes managing customer resolutions, overseeing team operations, and ensuring quality service. Candidates should have excellent English skills, 5+ years of relevant experience, and proficiency in ticketing systems. This position requires strong problem-solving abilities and a customer-focused mindset in a dynamic, changing environment. Night shift availability is required, serving primarily the US region.
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