Senior Associate - Platform Support

**Position Overview:**The Customer Support Executive – Platform is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP). This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence.**Role Responsibilities:*** Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.* Logging and classifying all calls and requests for assistance in the customer relationship management system.* Filter and intensify enquiries relating to other aspects of the Refinitiv business and handover to the appropriate department.* Manage the resolution process for customers relating to data and applications, and te...