Senior Bilingual E‑Commerce Support Executive

Job Purpose:

We are looking for an experienced and customer-focused, bilingual Customer Service Executive (E-Commerce) with a strong background in e-commerce support.

The ideal candidate should have at least 5 years of experience managing customer interactions across calls, emails, and live chat, and is fluent in both English and Arabic. Experience with premium appliances and basic troubleshooting, including guiding customers on rebooting or resetting products, is a strong advantage.

Key Responsibilities:

• Manage customer interactions across phone, email, and live chat channels with professionalism and efficiency.
• Provide accurate product guidance, order support, and post-purchase assistance for e-commerce customers.
• Assist customers with basic troubleshooting of appliances, including rebooting and resolving common product issues.
• Resolve complaints and inquiries promptly, escalating co...