Senior BPO Operations Leader — Process Excellence

A leading HR consultancy is seeking a Senior Business Process & Operations Manager in Metro Manila. The role involves overseeing operational performance and driving continuous improvement in a shared services environment. The ideal candidate has over 10 years of operational management experience in BPO or offshoring, along with strong leadership skills and a commitment to service excellence. This position is crucial for ensuring high-quality service delivery and managing stakeholder relationships.
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