Senior Business Analyst

Primary Skills: Airline Industry Systems, Reservation Systems, BOT & Automation Technologies, Systems Integration & API Knowledge.

• Gather, analyze, and document business and technical requirements for BOT initiatives.
• Collaborate with UX designers to create effective conversation flows and user journeys.
• Work closely with vendor and internal developers to clarify requirements, review designs, and participate in development discussions.
• Ensure seamless integration of BOT solutions with airline systems such as Reservation Systems, Departure Control Systems, and Loyalty Platforms.
• Define and validate API requirements, data mapping, and system workflows.
• Support UAT planning, execution, and defect resolution.
• Monitor BOT performance metrics and recommend improvements.

• Proven experienc...