Senior Business Process and Operations Manager

About the Role

We are looking for an experienced Senior Business Process & Operations Manager to lead operational delivery, service performance, and process optimization within a shared services and offshoring environment.

This role is responsible for managing operational performance across multiple service portfolios, ensuring high-quality delivery, driving continuous improvement, and building strong relationships with internal stakeholders and clients.

The ideal candidate has strong BPO or offshoring leadership experience , a strategic mindset, and the ability to balance operational efficiency, service quality, and client satisfaction.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operational performance across the shared services portfolio
• Lead service delivery strategy to ensure operational excellence and efficiency
• Act as a primary o...