Senior Client Services Manager, Funds & DLT Platform

FundsDLT that aim to simplify fund distribution, fostering financial inclusion and savings. With our solution, we are reconnecting investors and asset managers by helping intermediaries digitize fund distribution operations through a market infrastructure based on distributed technologies. To support our clients in production, we would like to reinforce our team and are seeking a client service Manager. We offer an environment where you will constantly learn, progress and develop. We have defined a new class of market infrastructure for distributed applications, combining blockchain and microservices.

Responsibilities

• Provide L1 support including tracking, prioritization and follow ups internally and externally
• Perform deep-dive technical troubleshoot for BAU issues
• Lead root cause analysis and follow up with long-term solution for system stability
• Build strong understanding of FDLT end-to-end system workflows to diagnose issu...