Mission.
Key Responsibilities
Debt Collection and Negotiation
Manage outstanding debt cases and conduct daily telephony activities (dialer campaigns)Establish contact with debtors and negotiate payment terms adapted to their financial situationSecure sustainable and realistic payment agreementsTake ownership of conversations and lead negotiations effectively over the phone Case Management and Follow-up
Handle newly cancelled files and ensure execution of guaranteesMonitor and follow up on payment plans (amicable and judicial procedures)Manage interactions via phone, email, mail, and specialized toolsEnsure accurate tracking and administration of all cases Stakeholder Coordination
Maintain constructive relationships with internal teams and external partnersCollaborate with colleagues across depart...