Senior Contact Center BA - Strategy & Stakeholders

A consulting firm in Johannesburg is seeking a highly experienced Business Analyst with at least 10 years in the field. The ideal candidate must have mandatory experience in Contact Centers and knowledge of use case diagrams, business and functional requirement mapping. An FTI certification is advantageous. Responsibilities include stakeholder engagement and presentation to executives. Candidates should ensure their CV includes relevant keywords for consideration.
#J-18808-Ljbffr