Senior Contact Center Lead – Remote Operations

ING Hubs B.V. Philippine Branch is seeking a leader for their Retail Banking Operations team. In this role, you will manage a Circle of Contact Center Professionals, ensuring excellent customer service and continuous performance improvement.

The ideal candidate has over 5 years of experience in the Banking and Financial Services industry, particularly within a Shared Service environment. A commitment to cultivating a customer-centric culture and achieving key performance targets is essential.