Opportunity Description
Senior Contact Center Solutions Architect (NICE CXone)
Johannesburg, South Africa | Posted on 24/03/2026
We are seeking a highly skilled Senior Contact Center Solutions Architect with deep expertise in cloud-based contact center technologies , particularly NICE CXone . This role is ideal for a professional who thrives in designing, implementing, and transforming complex customer engagement environments.
You will play a pivotal role in contact center migrations, solution design, and multi-channel integrations , enabling seamless customer experiences across voice and digital platforms.
Key Responsibilities
- Design and implement end-to-end Contact Center solutions leveraging NICE CXone and other CCaaS platforms
- Lead contact center migration initiatives , ensuring minimal disruption and optimal performance
- Conduct requirements gathering, analysis, and solution d...
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