Senior Contact Center Specialist - Voice, Chat & Email

RecruitFirst Pte Ltd is seeking a Senior Process Executive for their Contact Centre in Malaysia. The successful candidate will deliver high-quality customer support across voice, chat, and email channels, requiring strong communication skills and customer-centric behavior.

This role demands adherence to compliance and performance standards in a 24/7 environment. Applicants should have 2–5 years of experience in contact center or BPO operations and a willingness to work rotational shifts, including nights and weekends.