Senior Customer Operations Engineer

Role Summary The Senior Customer Operations Engineer (Sr. COE) is a senior technical role within Customer Engineering, the client‑facing technology organization at Integral. The Sr. COE is responsible for customer onboarding, platform setup and configuration changes, complex technical investigation, and named technical relationships for top‑tier accounts.

Responsibilities

Customer Onboarding and Deployment

• Lead end‑to‑end onboarding for new customers: environment provisioning, platform configuration, connectivity setup, integration testing, and go‑live.
• Build and maintain solution implementation plans with Customer Solutions, translating solution design into deployment steps.
• Engage early in complex solution design to understand client requirements, trading profile, and integration architecture before execution begins.
• Coordinate onboarding across internal teams (Platform Engineering, Application SRE, R&D) to...