Senior Customer Service Expert

Step into a vital role with FedEx as a Senior Customer Service Expert. Leverage your experience in managing customer inquiries and supporting team operations effectively.
This interview position involves assisting managers with administrative duties and mentoring station customer service representatives. You'll be pivotal in handling unusual customer interactions while acting as a resource for service features and customs requirements. Strong communication and leadership skills will be key in driving team performance and generating additional revenue.
Key Responsibilities:
• Assist managers with operational and administrative tasks
• Support team in handling difficult customer inquiries
• Act as an expert on service features and customs
• Mentor hourly staff, demonstrating best practices
• Promote sales and identify revenue opportunities
Requirements:
• High School Diploma or GED Equivalent
• 6 months of customer service experience at FedEx
• Proficient...