Senior Customer Service Representative

Job Description:

Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.

Team lead - Work on-site (AHMEDABAD)

Note - Should know Italian Language

Roles and Responsibilities:

• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members’ professional development by providing opportunities for training and growth.
• Ensure team compliance wit...