Senior Customer Success Manager (m/f/d) EMEA

Senior Customer Success Manager (m/f/d) EMEA

Remote, Onapsis

About The Job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business‑critical applications and ensure they are compliant and available.

Summary Of Position

You are the trusted advisor and value champion for complex, high‑value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Responsibilities

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead Voice of the Customer initiatives internally to shape product investments.
• Expansion: Identify and assess expans...