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Senior Customer Support Representative

SSi People

Bethel, Connecticut, United States Full-time May 27, 2026
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Opportunity Description

Job Title: Senior Customer Support Representative
Location: Bethel, Connecticut (On-Site)

Job Summary: We are seeking a dedicated professional to oversee a portfolio of global accounts within a leading aerospace manufacturing environment. Our team works collaboratively to ensure high-quality service, strategic account management, and successful fulfillment of customer needs from order processing through delivery.


Responsibilities:

  • Develop and maintain strong customer relationships while serving as the primary point of contact for assigned accounts.
  • Review and coordinate RFQs/RFPs, negotiate and prepare proposals, and support contract negotiations and customer audits.
  • Liaise across internal teams to ensure successful order fulfillment, resolve issues, and communicate status updates to stakeholders.
  • Analyze customer claims, monitor industry trends, and provide metrics for major accounts to lea...
  • Full-time Information and Record Clerks

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