Senior CX Consultant: Amazon Connect & Cloud AI

An innovative tech consulting firm located in Mexico is seeking a Contact Center CX Consultant to drive customer experience strategy and solution design for Amazon Connect practices. This role involves engaging with customers, leading discovery workshops, and designing effective contact center solutions. The ideal candidate should have over 7 years of contact center experience, along with solid knowledge of Amazon Connect and excellent consulting skills. The firm promotes remote work flexibility and fosters a culture of innovation and career growth.
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