Senior CXone Architect — Contact Center Transformation

A leading tech recruitment company in Johannesburg seeks a Senior Contact Center Solutions Architect to design and implement advanced contact center solutions, primarily using NICE CXone. The role involves overseeing migration initiatives, conducting requirements analysis, and ensuring seamless integration across multiple platforms. The ideal candidate must possess extensive knowledge of cloud-based technologies and be adept at developing strategic technology roadmaps for enhancement. A rewarding opportunity for experts wanting to drive innovation in customer engagement.
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