Senior Defined Benefits Client Manager

Excel in client relations as a Senior Defined Benefits Client Manager at Alight, enhancing service quality and operational delivery. Utilize your domain knowledge and analytical skills to streamline services.

As the Senior Client Manager, you will supervise daily operations for assigned clients, serving as their primary contact for service-related activities. Your role will include managing operations teams, driving process improvements, and addressing client escalations and intricate inquiries. Using your background in Canadian Defined Benefits, you will contribute to valuable solutions that enhance service efficiency and quality.

Key Responsibilities:
• Oversee daily performance across client operations
• Address unique client inquiries and escalations
• Promote process innovation through data analysis
• Manage specialized client projects
• Provide validation on system testing to clients

Requirements:
• Strong...