Senior Director, BPO & Customer Experience

A leading global technology services provider is seeking a BPO Senior Director to lead end-to-end process delivery for a significant Life and Annuity Insurance Contact Center Program. The role requires stabilizing transitioned processes while developing operational plans to meet service level agreements. Ideal candidates will have over 15 years of experience, including 10 years in managerial roles, combining strategic leadership with excellent interpersonal skills to cultivate strong team dynamics. The position allows for flexible working arrangements and emphasizes commitment to quality service delivery.
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