Senior Engagement Manager

Responsibilities

• Serve as the primary point of contact for enterprise-level clients, ensuring all deliverables are aligned to business goals and executed on time and at high quality.
• Translate client goals into actionable marketing objectives and measurable deliverables.
• Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination across creative and technical teams.
• Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization.
• Lead cross‑functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs that drive measurable impact.
• Identify growth opportunities within accounts and support renewals and expansions in collaboration with leadership.
• Contribute to internal process improvements and mentor mid-level CSMs and Project Coordinators to build team ca...