Senior Escalation Resolution Lead

A leading eCommerce platform in Malaysia seeks a skilled individual to manage high-risk customer escalations within their Customer Service Department. Responsibilities include resolving escalations, optimizing processes, and ensuring regulatory compliance. The ideal candidate will have a Bachelor's degree and at least 2 years of experience managing complex cases. Strong skills in problem-solving, stakeholder management, and communication are essential for success in this role. Join us to drive customer satisfaction and lead strategic improvements in service delivery.
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