Senior Escalations Analyst, Customer Care

Western Union is seeking a Senior Analyst, Escalations, Customer Care in Quezon City, Philippines, to manage the lifecycle of customer complaint investigations and deliver exceptional service. This role involves analyzing complex issues, collaborating with teams, and ensuring customer satisfaction through effective resolutions.

The ideal candidate holds a Bachelor's degree, possesses strong analytical and communication skills, and has proficiency in Microsoft Office tools. A hybrid work model is available, encouraging in-person collaboration.