Senior Executive, Customer Experience

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner. This role proactively addresses concerns raised in CSAT surveys, identifying and resolving issues through thorough follow‑ups. By collaborating with internal teams, the Senior Customer Experience Executive contributes to continuous improvement in PACS customer experience.

Key Accountabilities and Responsibilities

• Receive ...