Senior Executive, International Operations

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (patients, insurers, brokers and partners)
• Coordinate and manage cases in an efficient and cost effective manner in accordance with company policies and procedures
• Collaborate with fellow operations staff and members of the medical team in the coordination of patient care
• Identified as the first point of contact for members, clients and colleagues from other regions.
• Ensure incoming calls and queries are handled in a timely, efficient and professional manner.
• Other duties as assigned

Requirements

• At least 6 years of relevant experience
• Able to commit rotating shifts, including weekends