Senior Executive - Service Planning and Delivery

Designation : Senior Executive - Service Planning and Delivery Reporting to : Manager - Service Planning and Delivery Location : Mahape, Navi Mumbai Educational Qualification : Graduate or MBA Work Experience (yrs.) : 3-5 years of relevant experience Working Days : 5 day working I. Key Results and Activities A. On Time Team Deputation (One point responsibility); Drive Customer delight; On Time Billing; Site data. Drive site Briefing & Debriefing sessions to maintain Q V C Forecasting available workforce in MIS sheet for easy deputation visibility. On site - Track Attendance, idle days, holidays for roaster management. Raise Calc sheet within 2 days so to ensure on time service billing; responsible for ensuring the service bills are accepted by the end user for payment Submit Analysis report for any gaps for all the contracts for continual improvements Daily/ weekly touch base with service team for their feedback on accommodation, and other facilities, if needed speak to customer to pro...