Opportunity Description
Job Responsibilities:
Support the design, development, and delivery of soft skills training programmes to enhance employee capabilities and service excellence. Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans. Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture. Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization’s service culture.
Job Requirements: Diploma/Degree in Human Resource Development or relevant field with 1-3 years of relevant experience. Strong skills in coordination, facilitation, and project management. Comfortable with data analysis, reporting and presenting findings. Familiar with e-learning or multimedia content development tools (an added advantage).
Support the design, development, and delivery of soft skills training programmes to enhance employee capabilities and service excellence. Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans. Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture. Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization’s service culture.
Job Requirements: Diploma/Degree in Human Resource Development or relevant field with 1-3 years of relevant experience. Strong skills in coordination, facilitation, and project management. Comfortable with data analysis, reporting and presenting findings. Familiar with e-learning or multimedia content development tools (an added advantage).
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