Senior Global IT End User Support

Job Purpose

The Deployment Engineer is responsible for delivering hardware kits for the development network and ensuring that end‑user devices are properly configured and set up with operating systems and required applications. In addition to deployment, the role includes performing thorough troubleshooting of hardware and software issues, resolving configuration errors, and ensuring optimal functionality of all deployed systems. The engineer will also verify connectivity, apply updates, and provide technical support to maintain a seamless end‑user experience.

Key Accountabilities

• Hardware Deployment & Configuration: Install and configure user hardware, troubleshooting issues, and ensure timely replacements.
• Application Deployment: Assist with packaging and deploying applications (e.g., via Intune) and resolve related issues.
• Support Activities: Handle incidents, service requests, and hardware refresh within agreed SLAs.
• On...