Opportunity Description
PURPOSE OF POSITION
As the Senior Guest Experience Manager at Raffles Dubai you will play a pivotal role in ensuring an exceptional and personalized experience for all guests. You will oversee the Guest Relations department manage guest expectations resolve concerns and collaborate with various teams to deliver the highest standard of luxury service
KEY ROLES & RESPONSIBILITIES FOR GUEST RELATIONS
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Guest Satisfaction & Service Excellence:
- Lead the Guest Relations team to provide intuitive anticipatory service maintaining the highest level of efficiency and professionalism
- Ensure exceptional guest satisfaction through personalized recognition and attentive service from arrival to departure aligning with LQA standards
- Handle VIP and highprofile guests with discretion ensuring their preferences ...
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