Senior Guest Experience Manager

This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Guest Experience team! You will be managing a team of Guest Experience Specialist’s, who will need your support and guidance to deliver a high standard of service to all Propr Guests. You need to be able to work with your team in a high intensity environment, encouraging problem-solving and teamwork.

What you’ll be doing:

• Support your team of Guest Experience Specialists
• Overall management of all our guest related inboxes
• Assign the teams responsibilities for the day
• Oversee all priority tasks
• Liaising between Property Managers, Operations, Concierges and guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Problem solving with your Team on a daily basis

Here’s our description of the ideal person for this job...