Senior Inbound Consultant

Duties:

Offer a personalised booking service for all bookings whether directly or in back-up role.
Responding to trade enquiries efficiently and timeously.
Communication with clients, offering quick turnaround times and a professional service.
Responding to all product queries or concerns relating to bookings.
Providing availability and costs / quotes for bookings.
Making reservations using TourPlan / TMIS.
Managing booking status throughout the reservation process quote, cancelled, provisional, confirmed and invoiced.
Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
Liaising with Product Management to ensure best possible services to the guests in respect of guest information and requirements.
Providing lodge information and relating documentation to clients where appropriate WETU itineraries / pre-tour & departure information.
Managing yield to ensure that we maximise...