Senior Inbound Contact Center Leader

A leading customer service company in Metro Manila is seeking a Senior Manager to lead its inbound voice contact center operations. This role involves overseeing a dedicated team and ensuring exceptional customer service. Ideal candidates should have a Bachelor's degree, at least 7 years of experience in contact center management, and skills in leadership and analytics. The position focuses on team development, operational efficiency, and enhancing customer satisfaction through strategic planning and execution.
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