Senior Incident Management & Service Quality Analyst

A recruitment agency is seeking a Service Quality Analyst - Incident Management in Kuala Lumpur. The role involves overseeing the delivery of services, ensuring quality, and managing incident resolution processes. Candidates should have a degree in IT, a minimum of 4 years of IT service delivery experience, and familiarity with ITIL best practices. Responsibilities include incident management, documentation, and cross-team collaboration to ensure service quality. Applicants can apply by sending their resume to the provided email.
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