Senior IT Service Specialist

Regional IT; Provides Remote; On-Site; or Depot Technical Support to Fedex Operations Staff; Fedex Customers; & 3Rd Party Organizations in the Diagnostics; Maintenance; & Support of all Electronic Technologies; Networks; & Software Applications Deployed; Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component; Network; Hardware; & Software Problems

What you will do 

Responsible for providing technical support remotely or on-site to FedEx operations staff, customers, and third-party organizations, diagnosing, maintaining, and resolving issues related to electronic technologies, networks, and software applications to minimize disruption and ensure optimal performance. The role also involves for utilizing troubleshooting techniques, interacting with stakeholders, documenting activities, and providing training to users, effectively addressing technical support needs and promoting proper usage of electronic technol...