Senior IT Support Engineer - Advanced Troubleshooting

A leading IT solutions provider is seeking an IT Senior Support Specialist to manage escalated support tickets. Candidates should possess 5-7 years of IT support experience, excellent troubleshooting skills, and familiarity with ITSM tools like ServiceNow. This role involves resolving complex technical issues in hardware, software, and network systems while collaborating with remote teams. Ideal candidates will have a Bachelor's degree in Information Technology and strong communication skills.
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